User Data Deletion Instructions

You can ask SWEC Education & Immigration Services (“SWEC”, “we”, “us”) to delete the personal data we hold about you. This includes data from our Website forms, WhatsApp conversations, our mobile app, and our newsletter. This page explains how to make a request, what we need from you, the exceptions that may apply, and how long the process takes.

1. What You Can Ask Us to Delete

Your contact details: name, email address, phone number, and WhatsApp number.
Enquiry and eligibility form submissions.
WhatsApp conversation history and messages and documents you have sent us.
Documents and information provided for a visa, admission, or coaching application.
Newsletter subscription data.
Mobile app account data.

2. How to Submit a Deletion Request

Send your request through any of the following channels:

WhatsApp: message our Ahmedabad number +91 84012 61234 or our Surat number +91 80009 68420, from the same number you used with us, with the words “DELETE MY DATA”.
Phone: call +91 84012 61234 (Ahmedabad) or +91 80009 68420 (Surat) and ask for a data deletion request.
Email: send your request to ahmedabad@swecvisaconsultant.com or surat@swecvisaconsultant.com with the subject line “Data Deletion Request”.
Contact form: use our contact page and mention “Data Deletion Request” in your message.
Post: write to our office at Ahmedabad Branch – 502, ABC-II, H.L.College Road, Off C.G.Road, Ahmedabad And Surat Branch – Showroom B, 1st Floor, West Field Shopping Complex, Nr ST Xaviers School, Ghoddod Road, Surat – 395007, marked “Data Deletion Request”.

3. Details We Need to Verify Your Identity

To protect your information, we must confirm that the request comes from you before we delete anything. Please provide:

Your full name as it appears in our records.
The phone or WhatsApp number you used to contact us.
The email address you used on our forms, if any.
A short description of what you want deleted (for example, “all WhatsApp messages” or “all my data”).
Your case reference or application number, if you have one.

We may send a one-time verification code to your phone or email to confirm the request. We will never ask for your passwords or banking details.

4. WhatsApp Conversation Data

Deleting a chat from your own phone does not delete our copy of the conversation. When we receive a verified request, we will delete the WhatsApp conversation content and attached documents stored in our business systems, unless an exception below applies.

WhatsApp (operated by Meta Platforms, Inc.) processes account and metadata information under its own policies. To manage data held by WhatsApp or Meta, use WhatsApp’s privacy settings or contact Meta directly. To stop receiving messages from us, reply “STOP” or block our number.

5. Exceptions

We may not be able to delete some information where the law requires or allows us to keep it, including:

Accounting, tax, and financial records required under Indian law 8 years.
Information needed to handle a dispute, complaint, or legal claim.
Information required by a university, embassy, or government authority for an application we have already submitted. Those authorities keep their own records and we cannot delete them.
Information in secure backups, which will be overwritten in the normal backup cycle and not restored to live systems.
Information we must keep to honour an opt-out, for example a record that you asked us not to contact you, so that we do not contact you again by mistake.

If an exception applies, we will tell you what we are keeping, why, and for how long.

6. Processing Timeline

Acknowledgement: within 3 working days of receiving your request.
Identity verification: within 5 working days of acknowledgement, if we need further details.
Deletion: completed within 30 days of verification, or sooner where possible.
Confirmation: we will confirm in writing once deletion is complete or explain any exception.

For complex requests, we may extend this period by up to 30 days and will tell you why.

7. Effect of Deletion

Once your data is deleted, we cannot access it or continue to assist with the related enquiry, application, or coaching course. If you have an active case, please speak with your counsellor before requesting deletion so that we can discuss the impact on your application.

8. Questions and Complaints

SWEC Education & Immigration Services
Ahmedabad: +91 84012 61234
Surat: +91 80009 68420

For more information on how we use personal data, see our Privacy Policy.